 Access the Tactical Communication Course For Individual Customers | As a first responder (either in law enforcement or private security), by definition your job entails putting yourself between your client and potential danger. When that danger takes the form of an angry or aggressive individual, it is critical that you be able to rapidly assess the situation, and respond immediately to de-escalate to avoid violence if at all possible. In the same vein, any social services professional, whether you work in a hospital or outpatient setting, on occasion may be responsible for calming a potentially aggressive patient, client or even someone who walks in off the street. |
Conflict can arise with anyone else you encounter personally or professionally, as well as with other individuals within your team. The skills to control your attitude and tone of voice, your ability to embody calm power, are imminently relevant to maintain composure and make sound decisions amidst conflict.